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Support

**PLEASE READ BEFORE SUBMITTING YOUR MESSAGE**

We have posted comprehensive specs on each product page, full Shipping, Returns & Warranty info, and detailed FAQs on our website, so we can focus on responding to our customers' service needs.

Our FAQ's address:

 

Our website also has a robust search function, accessible using the 2016-05-14-18-13-37.png icon in the upper right corner of the website.

 

When we reveal new models, we will post FAQ's about them to our blog. 

 

Please understand that due to the limited time we have available, if you are contacting us with questions already answered by our website, you may not get a personalized response.

 

Prior to requesting product support, please take a moment to review our Operations & Maintenance information and our Returns & Warranty information, including information regarding our QC process for identifying defects. 

If you purchased your watch through another website, please contact the seller first, before contacting us for warranty service. If you received your watch as part of a subscription service, we can NOT exchange it for another. 

If this is regarding a return, please provide details about the reason for the request.

If you are requesting warranty support, we may ask for photographs or video, and/or ask you to do some limited troubleshooting before we arrange for a return for service.  

If you are outside the USA, we reserve the right to reimburse you for documented repair costs for work done locally, in order to avoid prohibitive international shipping costs, and the risk you may be charged import fees twice.

If you purchased your watch usedplease include the name of the original purchaser with your request for warranty support. We do not have a warranty transfer process. We rely on our shipping records to determine warranty expiration dates.

If you are requesting an address change to a pre-order, please log into your customer account, and add the new address to your customer address book AND be sure to submit your request for the shipping address to be changed on your order. Pending orders are NOT changed automatically when you update your address. We must edit them manually. Orders of in-stock items will typically ship within 24 hours or the next business day - please be sure of your delivery address before checking out.

We will respond to your request as quickly as possible, but please allow up to 72 hours for a response before contacting us again. If you submit this form, you do NOT need to also send us an email. We will respond as soon as we can.


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