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Support

**PLEASE READ BEFORE SUBMITTING YOUR MESSAGE**

We have posted comprehensive specs on each product page and detailed FAQs on our website, so we can focus on responding to our customers' service needs.

Our FAQ's address:

 

Our website also has a robust search function, accessible using the 2016-05-14-18-13-37.png icon in the upper right corner of the website.

When we reveal new models, we will post FAQ's about them to our blog. 

 

Please understand that if you are contacting us with questions answered by our website, you may not get a personalized response.

 

Prior to submitting this form, please take a moment to review our Operations & Maintenance information and our Returns & Warranty information, including information regarding our QC process for identifying defects. 

If you purchased your watch through another website, please contact the seller first, before contacting us for warranty service. 

If you purchased your watch used, please include the name of the original purchaser with your request for warranty support. We do not have a warranty transfer process. We rely on our shipping records to determine warranty expiration dates.

If this is regarding a return, please provide details about the reason for the request. We will sometimes respond with a request for photographs or video showing a defect, and/or ask customers to do some limited troubleshooting in the case of any possible mechanical malfunctions.  If you are outside the USA, we reserve the right to reimburse you for documented repair costs of work done locally, in order to avoid prohibitive international shipping costs.

We do not sell replacement parts on demand, but will sell them to customers as needed, upon receiving photos of damaged parts in need of replacement.

We will respond to your request as quickly as possible, but please allow up to 72 hours for a response before contacting us again. If you submit this form, you do NOT need to also send us an email. We will respond as soon as we can.

 

**Please be aware that we are experiencing some shipping delays during the holidays. We appreciate your patience.**


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