**PLEASE READ BEFORE SUBMITTING YOUR MESSAGE**
Our FAQ's address:
Our website also has a robust search function, accessible using the icon in the upper right corner of the website.
Please understand that due to the limited time we have available, if you are contacting us with questions already answered by our website, you may not get a personalized response.
Prior to requesting product support, please take a moment to review our Operations & Maintenance information and our Returns & Warranty information, including information regarding our QC process for identifying defects.
If you purchased your watch through another website, please contact the seller first, before contacting us for warranty service.
If this is regarding a return, please provide details about the reason for the request.
If you are requesting warranty support, we may ask for photographs or video, and/or ask you to do some limited troubleshooting before we arrange for a return for service.
If you are outside the USA, we reserve the right to reimburse you for documented repair costs for work done locally, in order to avoid prohibitive international shipping costs, and the risk you may taxed twice.
If you purchased your watch used, please include the name of the original purchaser with your request for warranty support. We do not have a warranty transfer process. We rely on our shipping records to determine warranty expiration dates.
We do not sell replacement parts on demand, but will sell them to customers as needed, upon receiving photos of damaged parts in need of replacement. Please submit your request below, and we will respond with further instructions.
We will respond to your request as quickly as possible, but please allow up to 72 hours for a response before contacting us again. If you submit this form, you do NOT need to also send us an email. We will respond as soon as we can.
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